KnowledgeOwl incident

Errors and slow loading in kbs and KO

Major Resolved View vendor source →

KnowledgeOwl experienced a major incident on December 15, 2023 affecting Knowledge Bases and Web Application, lasting 23m. The incident has been resolved; the full update timeline is below.

Started
Dec 15, 2023, 11:12 AM UTC
Resolved
Dec 15, 2023, 11:35 AM UTC
Duration
23m
Detected by Pingoru
Dec 15, 2023, 11:12 AM UTC

Affected components

Knowledge BasesWeb Application

Update timeline

  1. investigating Dec 15, 2023, 12:40 PM UTC

    We are investigating reports of slowness and errors when logging into the application and knowledge bases.

  2. resolved Dec 15, 2023, 12:40 PM UTC

    Everything seems back to normal so we are resolving. Let us know if you are still having any issues and thank you for your patience!