KnowledgeOwl experienced a major incident on March 26, 2024 affecting Knowledge Bases and Web Application and 1 more component, lasting 1h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 26, 2024, 12:27 PM UTC
We are investigating reports of images not loading and errors with newly uploaded files. Many thanks to everyone who reported the issue and so sorry for the trouble. We're working on getting this fixed as soon as possible!
- monitoring Mar 26, 2024, 12:40 PM UTC
We think we've fixed the issue. We are continuing to monitor and confirming the fix with impacted customers. For anyone that received an error while uploaded or updating a file or image, you will need to upload it again for it to work properly.
- resolved Mar 26, 2024, 01:40 PM UTC
This incident appears to have been resolved. We've been monitoring for the past hour and are no longer seeing errors with uploading files and images. We've confirmed with multiple customers that the issues appear to be resolved on their end as well. We are still determining what caused the issue and we will send a postmortem with our findings and next steps. Thanks again to everyone who reported the issue and helped us get it resolved so quickly!