KnowledgeOwl experienced a critical incident on June 18, 2024 affecting Knowledge Bases and Web Application, lasting 38m. The incident has been resolved; the full update timeline is below.
Affected components
Knowledge BasesWeb Application
Update timeline
- investigating Jun 18, 2024, 05:31 AM UTC
We are currently investigating errors accessing both the knowledge base and the web application.
- monitoring Jun 18, 2024, 05:34 AM UTC
We have blocked traffic that appears to have been malicious and are monitoring to make sure things are okay now.
- resolved Jun 18, 2024, 06:10 AM UTC
We have not seen any new errors in over 20 minutes and all customers who reported the issue have confirmed it appears to be resolved. Hoot!