KnowledgeOwl incident

Intermittent slowdowns and connection errors

Minor Resolved View vendor source →

KnowledgeOwl experienced a minor incident on September 9, 2024 affecting Knowledge Bases and Web Application and 1 more component, lasting 2h 31m. The incident has been resolved; the full update timeline is below.

Started
Sep 09, 2024, 08:04 PM UTC
Resolved
Sep 09, 2024, 10:36 PM UTC
Duration
2h 31m
Detected by Pingoru
Sep 09, 2024, 08:04 PM UTC

Affected components

Knowledge BasesWeb ApplicationAPI

Update timeline

  1. investigating Sep 09, 2024, 08:04 PM UTC

    We are currently investigating the situation to find the cause of the intermittent issues we're seeing.

  2. monitoring Sep 09, 2024, 08:24 PM UTC

    We've narrowed down the issue to a release that went out on Friday, September 6th. The release was rolled back and we are monitoring to ensure the slowdowns and connection errors have been resolved. We will continue to investigate what went wrong with this release.

  3. resolved Sep 09, 2024, 10:36 PM UTC

    We are still investigating the underlying cause of the issue with Friday's release. However, no further issues have occurred since the rollback so we are marking this incident as resolved.