KnowledgeOwl incident

Error messages on knowledge bases and apps

Critical Resolved View vendor source →

KnowledgeOwl experienced a critical incident on July 25, 2025 affecting Knowledge Bases and Web Application and 1 more component, lasting 9m. The incident has been resolved; the full update timeline is below.

Started
Jul 25, 2025, 11:12 PM UTC
Resolved
Jul 25, 2025, 11:22 PM UTC
Duration
9m
Detected by Pingoru
Jul 25, 2025, 11:12 PM UTC

Affected components

Knowledge BasesWeb ApplicationAPI

Update timeline

  1. monitoring Jul 25, 2025, 11:12 PM UTC

    We fixed an issue that was causing error message on knowledge bases and the KO application. It is looking to be resolved but we will continue monitoring before we mark it as resolved. Sorry for the trouble folks!

  2. resolved Jul 25, 2025, 11:22 PM UTC

    We’ve identified the root cause (an internal error) and have taken steps to ensure it won’t happen again. Have a great weekend and we’ll do our best to stay out of your inbox!