Knowledge Architecture Outage History

Knowledge Architecture had 6 outages in the last 2 years totaling 98h 11m of downtime — averaging 0.2 incidents per month.

There were 6 Knowledge Architecture outages since July 18, 2024 totaling 98h 11m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.knowledge-architecture.com

Notice October 29, 2025

Synthesis Availability

Detected by Pingoru: Oct 29, 2025, 04:01 PM UTC
Resolved: Oct 30, 2025, 11:46 AM UTC
Duration: 19h 44m

Affected: Synthesis 6 Web Application

Timeline · 8 updates

investigating Oct 29, 2025, 04:01 PM UTC

We are investigating Synthesis availability. We'll post an update with more information soon.
investigating Oct 29, 2025, 04:09 PM UTC

We are continuing to investigate Synthesis being unavailable. There appears to be a large cloud hosting outage impacting Azure services which is in turn impacting Synthesis. We will update with more information as it is available.
identified Oct 29, 2025, 04:32 PM UTC

Microsoft has confirmed that there is an issue impacting traffic to at least US and EU endpoints. We are continuing to evaluate the situation and will update as we have more information.
identified Oct 29, 2025, 05:22 PM UTC

Microsoft has identified the issue and is performing mitigation. They have not communicated an expected time frame but we will update as soon as there is more information.
identified Oct 29, 2025, 06:11 PM UTC

While Microsoft continues to work on the root issue we have implemented a workaround to restore some Synthesis functionality. Performance will be degraded and some Synthesis features will continue to experience the outage until the root issue is resolved. But at the moment you should be able to access your Synthesis environment in a limited fashion until the Azure platform issues are completely remediated.
identified Oct 29, 2025, 07:33 PM UTC

Microsoft has given an update expecting a recovery within 4 hours (23:20 UTC / 7:20 PM ET / 4:20 PM PT). The current workaround will remain in place until all underlying services have been recovered, at which point we'll send out an update regarding the recovery. Thank you for your patience and we'll post an update with any new information as it becomes available.
monitoring Oct 29, 2025, 11:35 PM UTC

Microsoft has moved the incident into the Monitoring phase and all Synthesis components are back online and working as normal. The previous workaround has been removed and we are back in our normal configuration and are not experiencing any lingering effects. We will continue monitoring through the evening and will update in the morning to ensure that the issue has been resolved.
resolved Oct 30, 2025, 11:46 AM UTC

After monitoring overnight, Synthesis is fully available with no lingering effects. Thank you for your patience, and if you are still seeing any unexpected behavior please open a ticket with [email protected] and we'll chase it down.

Read the full incident report →

Notice November 13, 2024

Synthesis 6 Web Application Down

Detected by Pingoru: Nov 13, 2024, 05:19 PM UTC
Resolved: Nov 13, 2024, 08:08 PM UTC
Duration: 2h 49m

Affected: Synthesis 6 Web Application

Timeline · 4 updates

investigating Nov 13, 2024, 05:19 PM UTC

Synthesis 6 is currently unavailable. We are working on the issue and will have an update as soon as possible.
investigating Nov 13, 2024, 05:50 PM UTC

Access to Synthesis 6 should be starting to return. If you are still not able to access your Synthesis 6 site, accessing the site in a different browser will work as a temporary workaround. We are still actively working on the issue and will have an update when the issue has been completely resolved.
monitoring Nov 13, 2024, 06:07 PM UTC

Synthesis 6 should be all the way back up for all users. We are still investigating and monitoring but do not expect any other disruptions in availability.
resolved Nov 13, 2024, 08:08 PM UTC

This incident has been resolved.

Read the full incident report →

Notice September 23, 2024

Synthesis 6 Performance Degraded

Detected by Pingoru: Sep 23, 2024, 09:30 PM UTC
Resolved: Sep 23, 2024, 10:41 PM UTC
Duration: 1h 10m

Affected: Synthesis 6 Web Application

Timeline · 3 updates

investigating Sep 23, 2024, 09:30 PM UTC

We are currently experiencing higher than normal page load times in Synthesis 6. We are investigating the issue and will provide updates here as soon as possible.
monitoring Sep 23, 2024, 10:12 PM UTC

Synthesis 6 performance has returned to normal. We are continuing to monitor the impacted systems to make sure it stays that way.
resolved Sep 23, 2024, 10:41 PM UTC

Synthesis 6 performance has returned to normal. If you continue to experience any unexpected issues, please open a ticket by emailing [email protected]. Thanks!

Read the full incident report →

Notice August 6, 2024

Synthesis 6 Performance Impacted

Detected by Pingoru: Aug 06, 2024, 03:43 PM UTC
Resolved: Aug 08, 2024, 11:06 PM UTC
Duration: 2d 7h

Affected: Synthesis 6 Web Application

Timeline · 4 updates

investigating Aug 06, 2024, 03:43 PM UTC

We are currently experiencing higher than normal page load times on Synthesis 6. Are are working to correct these issues as quickly as possible and will have an update as soon as it is available.
monitoring Aug 06, 2024, 05:22 PM UTC

We have put a fix in place for the performance issues on Synthesis 6 from yesterday morning and today. Performance has returned to normal and we are continuing to investigating the root of the issue.
monitoring Aug 06, 2024, 10:15 PM UTC

Synthesis 6 performance has remained normal, but we will continue to monitor the application.
resolved Aug 08, 2024, 11:06 PM UTC

We have had no further performance issues since implementing the fix for the issue causing the intermittent slow load times, we are confident that the issue has been resolved and will close this incident. If you do experience any issues, performance or otherwise, please open a ticket by emailing [email protected] and we will look right into it.

Read the full incident report →

Notice August 5, 2024

Synthesis6 Performance Issues

Detected by Pingoru: Aug 05, 2024, 01:39 PM UTC
Resolved: Aug 05, 2024, 09:04 PM UTC
Duration: 7h 25m

Affected: Synthesis 6 Web Application

Timeline · 6 updates

investigating Aug 05, 2024, 01:39 PM UTC

We are currently experiencing higher than normal page load times in the Synthesis6. We are investigating the issue and will provide updates here as soon as possible.
monitoring Aug 05, 2024, 02:32 PM UTC

Synthesis6 has returned to normal. We're actively monitoring the situation to ensure things remain stable.
monitoring Aug 05, 2024, 03:53 PM UTC

We are continuing to monitor Synthesis6 performance issues. We are aware that some page loads are still slower than normal or may time out and are working to remedy those outliers.
monitoring Aug 05, 2024, 05:09 PM UTC

At this point you should no longer be seeing slow or failed page loads when accessing Synthesis. We are continuing to investigate and monitor, but the issue causing the failed page loads has been mitigated.
monitoring Aug 05, 2024, 06:20 PM UTC

We are continuing to monitor for any further issues.
resolved Aug 05, 2024, 09:04 PM UTC

This incident has been resolved.

Read the full incident report →

Notice July 18, 2024

Synthesis6 Performance Degraded

Detected by Pingoru: Jul 18, 2024, 11:22 PM UTC
Resolved: Jul 19, 2024, 10:59 AM UTC
Duration: 11h 37m

Affected: Synthesis 6 Web Application

Timeline · 4 updates

investigating Jul 18, 2024, 11:22 PM UTC

We are currently experiencing intermittent partially degraded performance on Synthesis 6 while editing. Read operations like browsing and searching should perform normally. We are investigating this issue and will send an update when the issue has been resolved.
investigating Jul 18, 2024, 11:55 PM UTC

We are continuing to investigate this issue. We will update again as we have more information.
monitoring Jul 19, 2024, 02:41 AM UTC

All Synthesis 6 issues have been mitigated and performance for all operations should be back to normal. We will continue monitoring all systems overnight for any other issues and will make a further update if there is any change. Thank you for your patience and have a lovely night.
resolved Jul 19, 2024, 10:59 AM UTC

Performance issues when making edits to Synthesis 6 have been resolved. Thank you again for your patience and if you continue to experience any unexpected issues please open a ticket by emailing [email protected].

Read the full incident report →