KnotAPI experienced a notice incident on November 16, 2025 affecting Production API, lasting 21m. The incident has been resolved; the full update timeline is below.
Affected components
Production API
Update timeline
- investigating Nov 16, 2025, 03:48 PM UTC
We are currently investigating an issue with failures related to the /card route for those partners using a JWE to send card data.
- investigating Nov 16, 2025, 04:01 PM UTC
We are continuing to investigate this issue.
- monitoring Nov 16, 2025, 04:01 PM UTC
The issue has been rectified and was due to a 3rd party vendor outage. Systems are back to normal and we are monitoring actively.
- resolved Nov 16, 2025, 04:10 PM UTC
This incident has been resolved.