Knak had 16 outages in the last 2 years totaling 80h 57m of downtime — averaging 0.7 incidents per month.
There were 16 Knak outages since July 25, 2024 totaling 80h 57m of downtime. Each is summarised below — incident details, duration, and resolution information.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
A Claude outage is degrading Knak AI's performance. We are monitoring the provider's status updates.
The issue has been identified and a fix is being implemented.
We are continuing to work on a fix for this issue.
A Claude outage is degrading Knak AI's performance. We are monitoring the provider's status updates.
This incident has been resolved.
A fix has been implemented and we are monitoring
This incident has been resolved
We are currently investigating the issue
The issue has been identified
The issue has been identified and a fix has been deployed and we are currently monitoring
This incident has been resolved.
We are currently investigating.
The issue has been identified and we are implementing the fix.
A fix has been implemented and we are now monitoring
We are continuing to monitor for any further issues.
This incident has now been resolved. Assets synced between 9:00 AM and 10:04 AM EST will have to be resynced.
We are currently investigating an issue with global UTM input field not visible
The issue has been identified and we are working to release a fix
A fix has been implemented and we are monitoring the release of the fix
This incident has been resolved.
We are currently investigating the issue.
A fix has been applied and we are monitoring
We are currently investigating an issue of PDFs not being able to download
This incident is resolved PDFs can be downloaded again
We are currently investigating this issue.
We have been experiencing a temporary outage due to the ongoing AWS outage https://health.aws.amazon.com/health/status. We are currently stable but are closely monitoring the situation.
This incident has been resolved.
The issue is believed to be caused by a potential sub-processor outage.
The issue has been resolved and is being monitored.
This incident has been resolved.
On June 12, 2025 \(EDT\), our AI-powered features experienced a temporary service disruption. Our team immediately identified the cause as an outage with one of our sub-processors and monitored the situation until service was restored by the external provider. **Root Cause:** The issue was caused by a temporary service outage on the Google Cloud Vertex AI platform, an external service that our AI features depend on to function.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
At 10:10AM EDT today, a release of Knak was published which caused issues with custom column sizing. As soon as Knak was made aware of the issue, we rolled back the release (at 11:20AM EDT). Any email, landing page, theme, or module opened during that time (10:10AM-11:20AM EDT) that had custom column sizing would have been affected. For emails and landing pages opened during that time that have issues with column sizing, the recommendation is to use the version history feature in the info tab (https://help.knak.io/en/articles/4449817-email-landing-page-version-updates) to roll the asset back to a version prior to 10:10AM EDT this morning. For themes and modules that are affected, please communicate with support so that they can roll those versions back in your instance.
The issue has been identified and a fix is being implemented. A workaround for the moment is to disable uBlock Origin for the Knak site specifically
The incompatibility with uBlock Origin in today's release has been resolved. Note that the issue was only affecting users that were using privacy blockers such as uBlock Origin.