Knak Outage History

Knak is up right now

Knak had 15 outages in the last 2 years totaling 72h 41m of downtime — averaging 0.6 incidents per month.

There were 15 Knak outages since July 25, 2024 totaling 72h 41m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.knak.io

Major June 23, 2026

Claude outage affecting Knak AI

Detected by Pingoru
Jun 23, 2026, 02:38 PM UTC
Resolved
Jun 23, 2026, 04:14 PM UTC
Duration
1h 36m
Affected: Knak App
Timeline · 5 updates
  1. monitoring Jun 23, 2026, 02:38 PM UTC

    A Claude outage is degrading Knak AI's performance. We are monitoring the provider's status updates.

  2. identified Jun 23, 2026, 02:39 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jun 23, 2026, 02:40 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Jun 23, 2026, 02:42 PM UTC

    A Claude outage is degrading Knak AI's performance. We are monitoring the provider's status updates.

  5. resolved Jun 23, 2026, 04:14 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 8, 2026

Knak Assets not loading

Detected by Pingoru
May 08, 2026, 01:26 PM UTC
Resolved
May 08, 2026, 03:37 PM UTC
Duration
2h 10m
Affected: Knak App
Timeline · 2 updates
  1. monitoring May 08, 2026, 01:26 PM UTC

    A fix has been implemented and we are monitoring

  2. resolved May 08, 2026, 03:37 PM UTC

    This incident has been resolved

Read the full incident report →

Major March 24, 2026

Limited Access to Knak Send Services

Detected by Pingoru
Mar 24, 2026, 05:12 PM UTC
Resolved
Mar 24, 2026, 09:08 PM UTC
Duration
3h 55m
Affected: Knak Send
Timeline · 4 updates
  1. investigating Mar 24, 2026, 05:12 PM UTC

    We are currently investigating the issue

  2. identified Mar 24, 2026, 09:07 PM UTC

    The issue has been identified

  3. identified Mar 24, 2026, 09:07 PM UTC

    The issue has been identified and a fix has been deployed and we are currently monitoring

  4. resolved Mar 24, 2026, 09:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 6, 2026

Images not rendering in previews and synced assets

Detected by Pingoru
Mar 06, 2026, 02:40 PM UTC
Resolved
Mar 06, 2026, 03:09 PM UTC
Duration
28m
Affected: Knak AppKnak Send
Timeline · 5 updates
  1. investigating Mar 06, 2026, 02:40 PM UTC

    We are currently investigating.

  2. identified Mar 06, 2026, 02:43 PM UTC

    The issue has been identified and we are implementing the fix.

  3. monitoring Mar 06, 2026, 03:03 PM UTC

    A fix has been implemented and we are now monitoring

  4. monitoring Mar 06, 2026, 03:05 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Mar 06, 2026, 03:09 PM UTC

    This incident has now been resolved. Assets synced between 9:00 AM and 10:04 AM EST will have to be resynced.

Read the full incident report →

Notice January 28, 2026

Global UTM Input field not visible

Detected by Pingoru
Jan 28, 2026, 03:51 PM UTC
Resolved
Jan 28, 2026, 07:09 PM UTC
Duration
3h 18m
Affected: Knak App
Timeline · 4 updates
  1. investigating Jan 28, 2026, 03:51 PM UTC

    We are currently investigating an issue with global UTM input field not visible

  2. identified Jan 28, 2026, 03:51 PM UTC

    The issue has been identified and we are working to release a fix

  3. monitoring Jan 28, 2026, 04:25 PM UTC

    A fix has been implemented and we are monitoring the release of the fix

  4. resolved Jan 28, 2026, 07:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 26, 2026

Pdfs downloading blank

Detected by Pingoru
Jan 26, 2026, 10:38 PM UTC
Resolved
Jan 27, 2026, 01:11 AM UTC
Duration
2h 33m
Affected: Knak App
Timeline · 2 updates
  1. investigating Jan 26, 2026, 10:38 PM UTC

    We are currently investigating the issue.

  2. resolved Jan 27, 2026, 01:11 AM UTC

    A fix has been applied and we are monitoring

Read the full incident report →

Notice November 19, 2025

PDF downloads not working

Detected by Pingoru
Nov 19, 2025, 07:35 PM UTC
Resolved
Nov 19, 2025, 08:16 PM UTC
Duration
40m
Affected: Knak App
Timeline · 2 updates
  1. investigating Nov 19, 2025, 07:35 PM UTC

    We are currently investigating an issue of PDFs not being able to download

  2. resolved Nov 19, 2025, 08:16 PM UTC

    This incident is resolved PDFs can be downloaded again

Read the full incident report →

Critical October 20, 2025

Unable to Access Knak after logging in

Detected by Pingoru
Oct 20, 2025, 02:22 PM UTC
Resolved
Oct 21, 2025, 11:31 AM UTC
Duration
21h 9m
Affected: Knak App
Timeline · 3 updates
  1. investigating Oct 20, 2025, 02:22 PM UTC

    We are currently investigating this issue.

  2. monitoring Oct 20, 2025, 02:33 PM UTC

    We have been experiencing a temporary outage due to the ongoing AWS outage https://health.aws.amazon.com/health/status. We are currently stable but are closely monitoring the situation.

  3. resolved Oct 21, 2025, 11:31 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 12, 2025

Knak AI features unavailable

Detected by Pingoru
Jun 12, 2025, 06:39 PM UTC
Resolved
Jun 12, 2025, 10:49 PM UTC
Duration
4h 10m
Affected: Knak App
Timeline · 4 updates
  1. identified Jun 12, 2025, 06:39 PM UTC

    The issue is believed to be caused by a potential sub-processor outage.

  2. monitoring Jun 12, 2025, 08:42 PM UTC

    The issue has been resolved and is being monitored.

  3. resolved Jun 12, 2025, 10:49 PM UTC

    This incident has been resolved.

  4. postmortem Jun 19, 2025, 06:09 PM UTC

    On June 12, 2025 \(EDT\), our AI-powered features experienced a temporary service disruption. Our team immediately identified the cause as an outage with one of our sub-processors and monitored the situation until service was restored by the external provider. **Root Cause:** The issue was caused by a temporary service outage on the Google Cloud Vertex AI platform, an external service that our AI features depend on to function.

Read the full incident report →

Minor September 27, 2024

Investigating an issue with landing page button text colors

Detected by Pingoru
Sep 27, 2024, 03:52 PM UTC
Resolved
Sep 27, 2024, 03:57 PM UTC
Duration
4m
Affected: Knak App
Timeline · 3 updates
  1. investigating Sep 27, 2024, 03:52 PM UTC

    We are currently investigating this issue.

  2. identified Sep 27, 2024, 03:53 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Sep 27, 2024, 03:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 4, 2024

Issue with Custom Column Sizing

Detected by Pingoru
Sep 04, 2024, 06:30 PM UTC
Resolved
Sep 04, 2024, 02:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Sep 04, 2024, 06:30 PM UTC

    At 10:10AM EDT today, a release of Knak was published which caused issues with custom column sizing. As soon as Knak was made aware of the issue, we rolled back the release (at 11:20AM EDT). Any email, landing page, theme, or module opened during that time (10:10AM-11:20AM EDT) that had custom column sizing would have been affected. For emails and landing pages opened during that time that have issues with column sizing, the recommendation is to use the version history feature in the info tab (https://help.knak.io/en/articles/4449817-email-landing-page-version-updates) to roll the asset back to a version prior to 10:10AM EDT this morning. For themes and modules that are affected, please communicate with support so that they can roll those versions back in your instance.

Read the full incident report →

Minor July 25, 2024

Users using uBlock Origin may experience a blank page upon logging in

Detected by Pingoru
Jul 25, 2024, 01:18 PM UTC
Resolved
Jul 25, 2024, 03:55 PM UTC
Duration
2h 36m
Affected: Knak App
Timeline · 2 updates
  1. identified Jul 25, 2024, 01:18 PM UTC

    The issue has been identified and a fix is being implemented. A workaround for the moment is to disable uBlock Origin for the Knak site specifically

  2. resolved Jul 25, 2024, 03:55 PM UTC

    The incompatibility with uBlock Origin in today's release has been resolved. Note that the issue was only affecting users that were using privacy blockers such as uBlock Origin.

Read the full incident report →