Knak Assets not loading
Affected: Knak App
Timeline · 2 updates
- monitoring May 08, 2026, 01:26 PM UTC
A fix has been implemented and we are monitoring
- resolved May 08, 2026, 03:37 PM UTC
This incident has been resolved
Knak Outage History
Knak is up right nowKnak had 10 outages in the last 2 years totaling 68h 13m of downtime — averaging 0.4 incidents per month.
There were 10 Knak outages since June 12, 2025 totaling 68h 13m of downtime. Each is summarised below — incident details, duration, and resolution information.
Limited Access to Knak Send Services
Affected: Knak Send
Timeline · 4 updates
- investigating Mar 24, 2026, 05:12 PM UTC
We are currently investigating the issue
- identified Mar 24, 2026, 09:07 PM UTC
The issue has been identified
- identified Mar 24, 2026, 09:07 PM UTC
The issue has been identified and a fix has been deployed and we are currently monitoring
- resolved Mar 24, 2026, 09:08 PM UTC
This incident has been resolved.
Images not rendering in previews and synced assets
Affected: Knak AppKnak Send
Timeline · 5 updates
- investigating Mar 06, 2026, 02:40 PM UTC
We are currently investigating.
- identified Mar 06, 2026, 02:43 PM UTC
The issue has been identified and we are implementing the fix.
- monitoring Mar 06, 2026, 03:03 PM UTC
A fix has been implemented and we are now monitoring
- monitoring Mar 06, 2026, 03:05 PM UTC
We are continuing to monitor for any further issues.
- resolved Mar 06, 2026, 03:09 PM UTC
This incident has now been resolved. Assets synced between 9:00 AM and 10:04 AM EST will have to be resynced.
Global UTM Input field not visible
Affected: Knak App
Timeline · 4 updates
- investigating Jan 28, 2026, 03:51 PM UTC
We are currently investigating an issue with global UTM input field not visible
- identified Jan 28, 2026, 03:51 PM UTC
The issue has been identified and we are working to release a fix
- monitoring Jan 28, 2026, 04:25 PM UTC
A fix has been implemented and we are monitoring the release of the fix
- resolved Jan 28, 2026, 07:09 PM UTC
This incident has been resolved.
Pdfs downloading blank
Affected: Knak App
Timeline · 2 updates
- investigating Jan 26, 2026, 10:38 PM UTC
We are currently investigating the issue.
- resolved Jan 27, 2026, 01:11 AM UTC
A fix has been applied and we are monitoring
Knak Tracking Pixel Degraded Performance
Affected: Knak App
Timeline · 4 updates
PDF downloads not working
Affected: Knak App
Timeline · 2 updates
- investigating Nov 19, 2025, 07:35 PM UTC
We are currently investigating an issue of PDFs not being able to download
- resolved Nov 19, 2025, 08:16 PM UTC
This incident is resolved PDFs can be downloaded again
Unable to Access Knak after logging in
Affected: Knak App
Timeline · 3 updates
- investigating Oct 20, 2025, 02:22 PM UTC
We are currently investigating this issue.
- monitoring Oct 20, 2025, 02:33 PM UTC
We have been experiencing a temporary outage due to the ongoing AWS outage https://health.aws.amazon.com/health/status. We are currently stable but are closely monitoring the situation.
- resolved Oct 21, 2025, 11:31 AM UTC
This incident has been resolved.
PNGs and PDFs downloading as blank
Affected: Knak App
Timeline · 6 updates
Knak AI features unavailable
Affected: Knak App
Timeline · 4 updates
- identified Jun 12, 2025, 06:39 PM UTC
The issue is believed to be caused by a potential sub-processor outage.
- monitoring Jun 12, 2025, 08:42 PM UTC
The issue has been resolved and is being monitored.
- resolved Jun 12, 2025, 10:49 PM UTC
This incident has been resolved.
- postmortem Jun 19, 2025, 06:09 PM UTC
On June 12, 2025 \(EDT\), our AI-powered features experienced a temporary service disruption. Our team immediately identified the cause as an outage with one of our sub-processors and monitored the situation until service was restored by the external provider. **Root Cause:** The issue was caused by a temporary service outage on the Google Cloud Vertex AI platform, an external service that our AI features depend on to function.