Knak Assets not loading
Affected: Knak App
Timeline · 2 updates
- monitoring May 08, 2026, 01:26 PM UTC
A fix has been implemented and we are monitoring
- resolved May 08, 2026, 03:37 PM UTC
This incident has been resolved
Knak Outage History
Knak is up right nowKnak had 14 outages in the last 2 years totaling 71h 5m of downtime — averaging 0.6 incidents per month.
There were 14 Knak outages since July 25, 2024 totaling 71h 5m of downtime. Each is summarised below — incident details, duration, and resolution information.
Limited Access to Knak Send Services
Affected: Knak Send
Timeline · 4 updates
- investigating Mar 24, 2026, 05:12 PM UTC
We are currently investigating the issue
- identified Mar 24, 2026, 09:07 PM UTC
The issue has been identified
- identified Mar 24, 2026, 09:07 PM UTC
The issue has been identified and a fix has been deployed and we are currently monitoring
- resolved Mar 24, 2026, 09:08 PM UTC
This incident has been resolved.
Images not rendering in previews and synced assets
Affected: Knak AppKnak Send
Timeline · 5 updates
- investigating Mar 06, 2026, 02:40 PM UTC
We are currently investigating.
- identified Mar 06, 2026, 02:43 PM UTC
The issue has been identified and we are implementing the fix.
- monitoring Mar 06, 2026, 03:03 PM UTC
A fix has been implemented and we are now monitoring
- monitoring Mar 06, 2026, 03:05 PM UTC
We are continuing to monitor for any further issues.
- resolved Mar 06, 2026, 03:09 PM UTC
This incident has now been resolved. Assets synced between 9:00 AM and 10:04 AM EST will have to be resynced.
Global UTM Input field not visible
Affected: Knak App
Timeline · 4 updates
- investigating Jan 28, 2026, 03:51 PM UTC
We are currently investigating an issue with global UTM input field not visible
- identified Jan 28, 2026, 03:51 PM UTC
The issue has been identified and we are working to release a fix
- monitoring Jan 28, 2026, 04:25 PM UTC
A fix has been implemented and we are monitoring the release of the fix
- resolved Jan 28, 2026, 07:09 PM UTC
This incident has been resolved.
Pdfs downloading blank
Affected: Knak App
Timeline · 2 updates
- investigating Jan 26, 2026, 10:38 PM UTC
We are currently investigating the issue.
- resolved Jan 27, 2026, 01:11 AM UTC
A fix has been applied and we are monitoring
Knak Tracking Pixel Degraded Performance
Affected: Knak App
Timeline · 4 updates
PDF downloads not working
Affected: Knak App
Timeline · 2 updates
- investigating Nov 19, 2025, 07:35 PM UTC
We are currently investigating an issue of PDFs not being able to download
- resolved Nov 19, 2025, 08:16 PM UTC
This incident is resolved PDFs can be downloaded again
Unable to Access Knak after logging in
Affected: Knak App
Timeline · 3 updates
- investigating Oct 20, 2025, 02:22 PM UTC
We are currently investigating this issue.
- monitoring Oct 20, 2025, 02:33 PM UTC
We have been experiencing a temporary outage due to the ongoing AWS outage https://health.aws.amazon.com/health/status. We are currently stable but are closely monitoring the situation.
- resolved Oct 21, 2025, 11:31 AM UTC
This incident has been resolved.
PNGs and PDFs downloading as blank
Affected: Knak App
Timeline · 6 updates
Knak AI features unavailable
Affected: Knak App
Timeline · 4 updates
- identified Jun 12, 2025, 06:39 PM UTC
The issue is believed to be caused by a potential sub-processor outage.
- monitoring Jun 12, 2025, 08:42 PM UTC
The issue has been resolved and is being monitored.
- resolved Jun 12, 2025, 10:49 PM UTC
This incident has been resolved.
- postmortem Jun 19, 2025, 06:09 PM UTC
On June 12, 2025 \(EDT\), our AI-powered features experienced a temporary service disruption. Our team immediately identified the cause as an outage with one of our sub-processors and monitored the situation until service was restored by the external provider. **Root Cause:** The issue was caused by a temporary service outage on the Google Cloud Vertex AI platform, an external service that our AI features depend on to function.
Application down - 500 error
Timeline · 2 updates
Investigating an issue with landing page button text colors
Affected: Knak App
Timeline · 3 updates
- investigating Sep 27, 2024, 03:52 PM UTC
We are currently investigating this issue.
- identified Sep 27, 2024, 03:53 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Sep 27, 2024, 03:57 PM UTC
This incident has been resolved.
Issue with Custom Column Sizing
Timeline · 1 update
- resolved Sep 04, 2024, 06:30 PM UTC
At 10:10AM EDT today, a release of Knak was published which caused issues with custom column sizing. As soon as Knak was made aware of the issue, we rolled back the release (at 11:20AM EDT). Any email, landing page, theme, or module opened during that time (10:10AM-11:20AM EDT) that had custom column sizing would have been affected. For emails and landing pages opened during that time that have issues with column sizing, the recommendation is to use the version history feature in the info tab (https://help.knak.io/en/articles/4449817-email-landing-page-version-updates) to roll the asset back to a version prior to 10:10AM EDT this morning. For themes and modules that are affected, please communicate with support so that they can roll those versions back in your instance.
Users using uBlock Origin may experience a blank page upon logging in
Affected: Knak App
Timeline · 2 updates
- identified Jul 25, 2024, 01:18 PM UTC
The issue has been identified and a fix is being implemented. A workaround for the moment is to disable uBlock Origin for the Knak site specifically
- resolved Jul 25, 2024, 03:55 PM UTC
The incompatibility with uBlock Origin in today's release has been resolved. Note that the issue was only affecting users that were using privacy blockers such as uBlock Origin.