Knack experienced a minor incident on May 19, 2024 affecting Live App, lasting 5d 20h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 19, 2024, 06:13 PM UTC
We are investigating an issue causing slow performance on live apps. This includes form submissions, entry changes, and general app actions. Our engineers are checking the overall impact of this, and we will keep you informed as updates come in. How to identify if you are affected? - If your app is using custom code, debug your app's performance by temporarily disabling JS/CSS then try the affected action again. - If your app does not have any custom code or if you're not sure how to debug, please report the issue to our support team via https://help.knack.com.
- investigating May 21, 2024, 04:01 PM UTC
We are continuing to investigate this issue. If you believe your app is affected by this, please see below for next steps.
- identified May 23, 2024, 01:37 PM UTC
Our engineers have identified a possible root cause for this issue, and are testing out a fix now. We will send another update or next steps as soon as we have one.
- resolved May 25, 2024, 02:39 PM UTC
Our engineers released an update to address this issue and restore the affected apps' normal performance speeds.