Knack incident

Some users are unable to upload files/images to Knack apps

Minor Resolved View vendor source →

Knack experienced a minor incident on June 24, 2024 affecting Live App, lasting 1h 21m. The incident has been resolved; the full update timeline is below.

Started
Jun 24, 2024, 04:39 PM UTC
Resolved
Jun 24, 2024, 06:00 PM UTC
Duration
1h 21m
Detected by Pingoru
Jun 24, 2024, 04:39 PM UTC

Affected components

Live App

Update timeline

  1. identified Jun 24, 2024, 04:24 PM UTC

    Some users have been experiencing issues uploading files/images to the Live App starting around 10:45 AM EST. The cause has been identified, and we are actively working on a fix.

  2. identified Jun 24, 2024, 04:39 PM UTC

    The problem seems to affect customers in the EU and AP regions. Our team is still working on a fix.

  3. identified Jun 24, 2024, 05:47 PM UTC

    1:44 PM EST: Customers in the EU region can now upload files/images again. Fixing the remaining affected apps in the AP region.

  4. resolved Jun 24, 2024, 06:00 PM UTC

    This incident has been resolved for all affected customers.