Knack incident

Unable to access the app Builder

Major Resolved View vendor source →

Knack experienced a major incident on July 11, 2024 affecting Builder, lasting 33m. The incident has been resolved; the full update timeline is below.

Started
Jul 11, 2024, 07:41 PM UTC
Resolved
Jul 11, 2024, 08:14 PM UTC
Duration
33m
Detected by Pingoru
Jul 11, 2024, 07:41 PM UTC

Affected components

Builder

Update timeline

  1. investigating Jul 11, 2024, 07:41 PM UTC

    We are aware that some customers are currently unable to access the app Builder. Our team is actively investigating the issue and working to resolve it as quickly as possible. Thank you for your patience.

  2. investigating Jul 11, 2024, 08:12 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jul 11, 2024, 08:14 PM UTC

    We have identified the issue affecting product access for some customers and have implemented a fix. The service should now be fully operational. Thank you for your patience and understanding.