Knack experienced a major incident on July 15, 2024 affecting Live App, lasting 25m. The incident has been resolved; the full update timeline is below.
Affected components
Live App
Update timeline
- identified Jul 15, 2024, 07:36 PM UTC
We are aware that some customers are currently unable to access the Live App. Our team has identified the issue and is actively working to resolve it as quickly as possible. We apologize for any inconvenience and appreciate your patience.
- monitoring Jul 15, 2024, 07:46 PM UTC
We identified that the service disruption was caused by an unexpectedly large number of server requests. The excessive requests have stopped, and the issue appears to be resolved. Our team is closely monitoring the situation to ensure continued stability. Thank you for your patience and understanding.
- resolved Jul 15, 2024, 08:01 PM UTC
This incident has been resolved.