Knack experienced a minor incident on November 8, 2024 affecting Builder, lasting 5h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 08, 2024, 03:45 PM UTC
We are currently experiencing an issue where some scheduled tasks have stopped running, impacting a small subset of customers. Our Engineering team is actively investigating the root cause and working to restore full functionality as soon as possible. Affected customers may try updating the "Next Run Date" in the task settings, which may help trigger the tasks to resume.
- monitoring Nov 08, 2024, 06:29 PM UTC
We have identified the issue affecting scheduled tasks and have pushed a fix. To ensure your scheduled tasks resume as expected, please update the "Next Run Date" in the task settings. This will help verify that tasks are triggered correctly moving forward. Thank you for your patience as we worked to resolve this issue.
- resolved Nov 08, 2024, 09:26 PM UTC
This incident has been resolved.