Knack incident

Investigating Issues with API Key Resets

Minor Resolved View vendor source →

Knack experienced a minor incident on December 18, 2024 affecting API, lasting 4h 27m. The incident has been resolved; the full update timeline is below.

Started
Dec 18, 2024, 02:06 AM UTC
Resolved
Dec 18, 2024, 06:33 AM UTC
Duration
4h 27m
Detected by Pingoru
Dec 18, 2024, 02:06 AM UTC

Affected components

API

Update timeline

  1. investigating Dec 18, 2024, 02:06 AM UTC

    We are currently investigating an issue where API keys appear to have been reset or changed unexpectedly. Our engineering team is actively working to identify the cause and resolve the problem as quickly as possible. We’ll provide updates here as we learn more. Thank you for your patience!

  2. identified Dec 18, 2024, 03:25 AM UTC

    The issue has been identified, and we are actively working to implement the best solution.

  3. resolved Dec 18, 2024, 06:33 AM UTC

    The issue has been resolved and the affected apps can now use the previous API key. We have also taken the necessary measures to prevent this from happening again in the future.