Knack experienced a minor incident on April 15, 2025 affecting Builder and Live App, lasting 1h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 15, 2025, 07:31 PM UTC
We're currently investigating an issue where images are not loading for some customers. Our engineering team is actively working to identify the root cause and resolve it as quickly as possible. We appreciate your patience and will share more updates here as soon as we have them.
- identified Apr 15, 2025, 07:54 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Apr 15, 2025, 09:02 PM UTC
A fix has been deployed, and the issue causing images not to load for some users has been resolved. Everything should be working as expected now. If you're still experiencing any issues, please reach out to our support team. Thank you for your patience!