Knack incident

Custom Code JS/CSS Changes Not Saving

Minor Resolved View vendor source →

Knack experienced a minor incident on May 20, 2025 affecting Builder, lasting 1h 52m. The incident has been resolved; the full update timeline is below.

Started
May 20, 2025, 08:23 PM UTC
Resolved
May 20, 2025, 10:15 PM UTC
Duration
1h 52m
Detected by Pingoru
May 20, 2025, 08:23 PM UTC

Affected components

Builder

Update timeline

  1. identified May 20, 2025, 08:23 PM UTC

    We're currently investigating an issue where changes made to custom JavaScript and CSS are not being saved as expected. Our Engineering team has identified the root cause and is actively working on a fix. We’ll continue to provide updates as we make progress. Thank you for your patience.

  2. resolved May 20, 2025, 10:15 PM UTC

    Our Engineering team has deployed a fix for the issue preventing custom JavaScript and CSS changes from being saved. This functionality is now working as expected. Thank you for your patience while we resolved this.