Knack experienced a major incident on October 21, 2026 affecting Live App, lasting 2h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 21, 2026, 02:23 PM UTC
At the moment we are investigating an issue where some users may be redirected to an incorrect page when they try to login. The issue is already being investigated on our end and we will keep you updated as more data becomes available.
- identified Oct 21, 2026, 02:44 PM UTC
The issue has been identified and we did a revert while we are working on a permanent fix. Your apps should start loading properly now, but please note you may need to refresh your browser window first.
- monitoring Oct 21, 2026, 04:22 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 21, 2026, 05:14 PM UTC
This incident has been resolved. We appreciate your patience and understanding while we worked to restore service.