Kickstarter incident

Delay in charging credit cards

Major Resolved View vendor source →

Kickstarter experienced a major incident on September 7, 2023 affecting Kickstarter.com and Payments, lasting 19h 31m. The incident has been resolved; the full update timeline is below.

Started
Sep 07, 2023, 06:45 PM UTC
Resolved
Sep 08, 2023, 02:17 PM UTC
Duration
19h 31m
Detected by Pingoru
Sep 07, 2023, 06:45 PM UTC

Affected components

Kickstarter.comPayments

Update timeline

  1. investigating Sep 07, 2023, 06:45 PM UTC

    There is an issue causing delays in charging credit cards. Backings can still occur but the collections and charges on cards are delayed.

  2. identified Sep 07, 2023, 07:05 PM UTC

    A fix has been identified, we're working on getting it into production shortly

  3. monitoring Sep 07, 2023, 08:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 08, 2023, 02:17 PM UTC

    This incident has been resolved.