Kickstarter experienced a major incident on December 12, 2023 affecting Kickstarter.com and Mobile, lasting 1d 6h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 12, 2023, 07:35 PM UTC
We are currently investigating this issue.
- identified Dec 13, 2023, 05:41 PM UTC
We have identified on-going service interruptions with our upstream SMS service which are preventing the delivery of two-factor authentication codes via SMS. We are in communication with our vendor about this issue and hope it will be resolved soon. We apologize for the difficulties users who utilize SMS-based two-factor authentication may be encountering, and we are working diligently to resolve these issues as quickly as possible.
- monitoring Dec 13, 2023, 11:39 PM UTC
A fix has been implemented and we're standing by to make sure everything runs smoothly.
- resolved Dec 14, 2023, 02:24 AM UTC
This incident has been resolved.