Kickstarter incident

3D-secure payment authorization stalling for some German credit card issuers

Major Resolved View vendor source →

Kickstarter experienced a major incident on May 13, 2025 affecting Kickstarter.com and Payments and 1 more component, lasting 6h 3m. The incident has been resolved; the full update timeline is below.

Started
May 13, 2025, 12:10 PM UTC
Resolved
May 13, 2025, 06:14 PM UTC
Duration
6h 3m
Detected by Pingoru
May 13, 2025, 12:10 PM UTC

Affected components

Kickstarter.comPaymentsMobile

Update timeline

  1. investigating May 13, 2025, 12:10 PM UTC

    We're working with our payments provider to diagnose the issue. Thanks for your patience!

  2. monitoring May 13, 2025, 01:27 PM UTC

    This issue has been resolved, and we're keeping an eye on site performance to make sure everything is working smoothly. Please stay tuned for the all-clear.

  3. resolved May 13, 2025, 06:14 PM UTC

    All-clear! We've been monitoring the site and everything looks good. Sorry for any trouble.