Kickstarter incident

Issue with Pledge Manager reward configuration

Major Resolved View vendor source →

Kickstarter experienced a major incident on May 10, 2025 affecting Kickstarter.com and Mobile, lasting 3d 4h. The incident has been resolved; the full update timeline is below.

Started
May 10, 2025, 02:14 PM UTC
Resolved
May 13, 2025, 06:17 PM UTC
Duration
3d 4h
Detected by Pingoru
May 10, 2025, 02:14 PM UTC

Affected components

Kickstarter.comMobile

Update timeline

  1. investigating May 10, 2025, 02:14 PM UTC

    Projects submitting Pledge Managers for review may be delayed while we investigate this issue. We're working to resolve this issue as quickly as possible. Apologies for any inconvenience!

  2. monitoring May 10, 2025, 03:33 PM UTC

    We've addressed the immediate issue for creators and backers and expect to resolve it completely during normal working hours.

  3. resolved May 13, 2025, 06:17 PM UTC

    The underlying issue with Pledge Manager configuration has been addressed and submission review is resuming as normal. Thanks for your patience!