Kickserv Outage History

Kickserv is up right now

Pingoru has recorded 52 incidents for Kickserv: 3 in the last 12 months and 0 in the last 90 days.

Source: status.kickserv.com

52incidents recorded
3last 12 months
0last 90 days
17 hourstypical duration
Incidents per month
012AprMayJunJulAugSepOct0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking Kickserv in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202600 of 720 (0%)
May 202600 of 744 (0%)
June 202600 of 720 (0%)
July 202600 of 744 (0%)
August 202600 of 744 (0%)
September 202600 of 720 (0%)
October 202600 of 509 (0%)

Incidents, newest first

Major February 11, 2026 Issues at AWS are continuing to impact some Kickserv web functions. We are investigating how to best work around them. Thanks for bearing with us. 22h 46m Web Application (app.kickserv.com), Customer Center

Started Feb 11, 2026, 05:00 PM UTC· resolved Feb 12, 2026, 03:47 PM UTC

  1. identified Feb 11, 2026, 05:00 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Feb 11, 2026, 07:15 PM UTC

    AWS issues seem to have cleared up. We will monitor and post an update if conditions change. Thank you.

  3. resolved Feb 12, 2026, 03:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 10, 2026 Web app availability issues 3h 18m Web Application (app.kickserv.com), Customer Center

Started Feb 10, 2026, 09:13 PM UTC· resolved Feb 11, 2026, 12:32 AM UTC

  1. investigating Feb 10, 2026, 09:13 PM UTC

    We're seeing some cases of the Kickserv web application not loading properly. We're looking into it now.

  2. identified Feb 10, 2026, 09:21 PM UTC

    We've tracked down the issue to problems at Amazon Web Services (our hosting provider). We've disabled some components of the Kickserv web application, which has restored most functionality. Bear with us as we continue to investigate. Thank you.

  3. resolved Feb 11, 2026, 12:32 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical January 12, 2026 Service outage affecting web and mobile 1d 2h Web Application (app.kickserv.com), Customer Center, Search, QuickBooks Desktop Sync and 5 more

Started Jan 12, 2026, 02:41 PM UTC· resolved Jan 13, 2026, 04:43 PM UTC

  1. investigating Jan 12, 2026, 02:41 PM UTC

    Kickserv's mobile and web applications are currently unavailable. We're looking into the problem and will keep you posted as soon as we have an update. Thanks for bearing with us.

  2. identified Jan 12, 2026, 03:23 PM UTC

    We're working on a fix for the service interruption now.

  3. monitoring Jan 12, 2026, 03:30 PM UTC

    Web and mobile apps are once again functioning normally. Thank you for bearing with us.

  4. resolved Jan 13, 2026, 04:43 PM UTC

    Early on the morning of January 12, some Kickserv customers experienced slow loading and errors when using the web and mobile apps. This was caused by unusually high system activity tied to New Year–related reporting and background processing, which temporarily overwhelmed part of our infrastructure. As a result, many application pages (especially dashboards and settings) were sluggish or timed out for about an hour. We identified the issue, increased system capacity, and fully restored normal performance by 10:21 AM US Eastern time. We know interruptions like this are frustrating, and we’re taking steps to better handle seasonal usage spikes in the future, and improve early detection so this particular issue doesn’t happen again. Thanks for your patience.

Read the full incident report →

Major March 6, 2025 Dispatch view 1h 25m Web Application (app.kickserv.com)

Started Mar 06, 2025, 02:46 PM UTC· resolved Mar 06, 2025, 04:12 PM UTC

  1. investigating Mar 06, 2025, 02:46 PM UTC

    We've received reports that the dispatch view is not loading properly. We're looking into it now. Until this is resolved, please use a different view (Schedule, Calendar, Resources, or Map) to view your jobs for the day. We'll update this post as soon as we have more information.

  2. resolved Mar 06, 2025, 04:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice December 12, 2024 Date Formatting Error 3d 16h iOS App, Android App

Started Dec 12, 2024, 11:25 PM UTC· resolved Dec 16, 2024, 03:36 PM UTC

  1. identified Dec 12, 2024, 11:25 PM UTC

    In our efforts to modernize our mobile app, we updated our date-formatting code. We missed one place where the old method is still called. Users will find that saving new or existing tasks on any job record will generate an error with a 'Try Again' page. This error is purely visual and the task is successfully saved to the job record. When users encounter this, it's recommended to simply tap the 'Try Again' button a few times and the error will resolve and take you back to the job record. We have identified the issue, we are working on the fix and we'll have a new build submitted for approval to both major app stores shortly. Depending on approval times, the update should be publicly available this coming week. We're sorry for any inconvenience, and we thank you for your patience.

  2. identified Dec 16, 2024, 03:34 PM UTC

    Update: The issue has been identified and tested. We've pushed new versions with the fix to both major app stores. Please keep the app updated to make sure you have all the latest stability enhancements and bug fixes. Thank you for your patience and have a good week.

  3. identified Dec 16, 2024, 03:34 PM UTC

    Both iOS and Android should be working now, once users download the latest update.

  4. resolved Dec 16, 2024, 03:36 PM UTC

    This incident has been resolved.

Read the full incident report →