Kickserv Outage History

Kickserv is up right now

Kickserv had 3 outages in the last 2 years totaling 52h 7m of downtime — averaging 0.1 incidents per month.

There were 3 Kickserv outages since January 12, 2026 totaling 52h 7m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: http://status.kickserv.com

Major February 11, 2026

Issues at AWS are continuing to impact some Kickserv web functions. We are investigating how to best work around them. Thanks for bearing with us.

Detected by Pingoru
Feb 11, 2026, 05:00 PM UTC
Resolved
Feb 12, 2026, 03:47 PM UTC
Duration
22h 46m
Affected: Web Application (app.kickserv.com)Customer Center
Timeline · 3 updates
  1. identified Feb 11, 2026, 05:00 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Feb 11, 2026, 07:15 PM UTC

    AWS issues seem to have cleared up. We will monitor and post an update if conditions change. Thank you.

  3. resolved Feb 12, 2026, 03:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 10, 2026

Web app availability issues

Detected by Pingoru
Feb 10, 2026, 09:13 PM UTC
Resolved
Feb 11, 2026, 12:32 AM UTC
Duration
3h 18m
Affected: Web Application (app.kickserv.com)Customer Center
Timeline · 3 updates
  1. investigating Feb 10, 2026, 09:13 PM UTC

    We're seeing some cases of the Kickserv web application not loading properly. We're looking into it now.

  2. identified Feb 10, 2026, 09:21 PM UTC

    We've tracked down the issue to problems at Amazon Web Services (our hosting provider). We've disabled some components of the Kickserv web application, which has restored most functionality. Bear with us as we continue to investigate. Thank you.

  3. resolved Feb 11, 2026, 12:32 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical January 12, 2026

Service outage affecting web and mobile

Detected by Pingoru
Jan 12, 2026, 02:41 PM UTC
Resolved
Jan 13, 2026, 04:43 PM UTC
Duration
1d 2h
Affected: Web Application (app.kickserv.com)Customer CenterSearchQuickBooks Desktop SyncText NotificationsEmail NotificationsMobile APIiOS AppAndroid App
Timeline · 4 updates
  1. investigating Jan 12, 2026, 02:41 PM UTC

    Kickserv's mobile and web applications are currently unavailable. We're looking into the problem and will keep you posted as soon as we have an update. Thanks for bearing with us.

  2. identified Jan 12, 2026, 03:23 PM UTC

    We're working on a fix for the service interruption now.

  3. monitoring Jan 12, 2026, 03:30 PM UTC

    Web and mobile apps are once again functioning normally. Thank you for bearing with us.

  4. resolved Jan 13, 2026, 04:43 PM UTC

    Early on the morning of January 12, some Kickserv customers experienced slow loading and errors when using the web and mobile apps. This was caused by unusually high system activity tied to New Year–related reporting and background processing, which temporarily overwhelmed part of our infrastructure. As a result, many application pages (especially dashboards and settings) were sluggish or timed out for about an hour. We identified the issue, increased system capacity, and fully restored normal performance by 10:21 AM US Eastern time. We know interruptions like this are frustrating, and we’re taking steps to better handle seasonal usage spikes in the future, and improve early detection so this particular issue doesn’t happen again. Thanks for your patience.

Read the full incident report →