KeyStone Solutions experienced a minor incident on September 12, 2024, lasting 2h 11m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Sep 12, 2024, 12:29 PM UTC
We are receiving reports about Microsoft 365 access being extremely limited. Many customers are not able to access office.com and use the online applications. We've also received reports that Multi-Factor Authentication sent via Microsoft is affected. We are investigating and will post updates as we learn more info..
- investigating Sep 12, 2024, 12:35 PM UTC
We have received the following update from Microsoft: "Title: Users may be unable to access one or more Microsoft 365 services User impact: Users may be unable to access one or more Microsoft 365 services. Current status: We're reviewing network telemetry logs to identify the root cause of the issue and develop our remediation plan. Scope of impact: Impact is specific to a subset of users who are attempting to access the service from the North America region.".
- investigating Sep 12, 2024, 01:15 PM UTC
Microsoft has worked with the affected ISP and resolved the issue - services are being restored. Update from Microsoft: "Current status: We've worked with the third-party Internet Service Provider (ISP) and confirmed that a change within their managed-environment resulted in impact. The ISP has reverted the change and we're now seeing signs of recovery. We're continuing to monitor network telemetry data to ensure a full recovery.".
- resolved Sep 12, 2024, 02:40 PM UTC
Microsoft is reporting the issue to be resolved. If you are continuing to have issues, please reach out to the Help Desk. Update from Microsoft: "Final status: After an extended period of monitoring our network telemetry, we've confirmed the issue is now resolved.".