Keysight Eggplant incident

Monitoring Insight incoming e-mail outage

Major Resolved View vendor source →

Keysight Eggplant experienced a major incident on June 23, 2023 affecting Testing and Email Monitoring and 1 more component, lasting 4h 35m. The incident has been resolved; the full update timeline is below.

Started
Jun 23, 2023, 10:25 AM UTC
Resolved
Jun 23, 2023, 03:00 PM UTC
Duration
4h 35m
Detected by Pingoru
Jun 23, 2023, 10:25 AM UTC

Affected components

TestingEmail MonitoringMessage Monitor

Update timeline

  1. investigating Jun 23, 2023, 10:25 AM UTC

    We are currently investigating an outage affecting incoming e-mail for the Monitoring Insights platform. The delivery of e-mail alerts, SMS and push notifications are not affected. We will provide further updates as soon as we have them.

  2. monitoring Jun 23, 2023, 01:46 PM UTC

    A fix has been implemented and we are continuing to monitor the situation.

  3. resolved Jun 23, 2023, 03:00 PM UTC

    This incident has now been resolved. If you have any questions please contact Customer Support.