Keysight Eggplant incident

Monitoring Insights v10 e-mail alert outage

Critical Resolved View vendor source →

Keysight Eggplant experienced a critical incident on June 30, 2023 affecting Email Alerting, lasting 2h 20m. The incident has been resolved; the full update timeline is below.

Started
Jun 30, 2023, 02:11 PM UTC
Resolved
Jun 30, 2023, 04:31 PM UTC
Duration
2h 20m
Detected by Pingoru
Jun 30, 2023, 02:11 PM UTC

Affected components

Email Alerting

Update timeline

  1. investigating Jun 30, 2023, 02:11 PM UTC

    We are currently investigating an issue with e-mail alerts for v10 test agents. It does not appear to be related to the migration activities from earlier this week. We will share more details when we have them.

  2. monitoring Jun 30, 2023, 03:45 PM UTC

    A fix has been implemented and we are continuing to monitor the situation.

  3. resolved Jun 30, 2023, 04:31 PM UTC

    Today at 14:28 we were notified of an issue affecting e-mail alerting. At 16:38 a modification to our outbound e-mail configuration was deployed and the service recovered. This issue impacted e-mail alerting for v10 tests only. SMS, Voice, Push notifications and e-mail alerting for v8 tests were not affected. We are continuing to monitor the situation but consider the incident closed. The team will perform further investigation and will provide more details when we have them.