Keysight Eggplant experienced a minor incident on July 7, 2023 affecting Email Alerting, lasting 3d 18h. The incident has been resolved; the full update timeline is below.
Affected components
Email Alerting
Update timeline
- investigating Jul 07, 2023, 02:30 PM UTC
We are currently investigating an issue sending e-mails which is affecting a very small number of customers. We will provide an update as soon as we can provide more information.
- investigating Jul 10, 2023, 10:38 PM UTC
An additional issue has been discovered. MI mail alerts are not processing on V8 agents, we are investigating.
- resolved Jul 11, 2023, 08:51 AM UTC
Email alerts from v8 agents are sending successfully, however queued delayed alerts may also be received.