Keysight Eggplant incident

Issues sending SMS and Voice alerts

Notice Resolved View vendor source →

Keysight Eggplant experienced a notice incident on September 15, 2023 affecting SMS Alerting and Voice Alerting, lasting 3h. The incident has been resolved; the full update timeline is below.

Started
Sep 15, 2023, 05:09 PM UTC
Resolved
Sep 15, 2023, 08:10 PM UTC
Duration
3h
Detected by Pingoru
Sep 15, 2023, 05:09 PM UTC

Affected components

SMS AlertingVoice Alerting

Update timeline

  1. investigating Sep 15, 2023, 05:09 PM UTC

    We have detected an issue with the SMS and Voice sending services which may cause delayed alerts/recoveries using those channels.

  2. identified Sep 15, 2023, 05:23 PM UTC

    We have identified an issue with our primary SMPP provider. We have failed over to our secondary provider and now SMS alert sending has recovered.

  3. resolved Sep 15, 2023, 08:10 PM UTC

    This incident has been resolved.