Keysight Eggplant incident
Monitoring Insights Infrastructure Outage
Keysight Eggplant experienced a critical incident on September 22, 2023 affecting Portal Hub and Testing and 1 more component, lasting 50m. The incident has been resolved; the full update timeline is below.
Affected components
Portal HubTestingReportingAPI v1API v2 (for script update)Interactive DashboardEmail MonitoringMessage MonitorFTP MonitoringManagement Reports
Update timeline
- investigating Sep 22, 2023, 10:42 PM UTC
Monitoring Insights is experiencing an outage due to infrastructure issues. We are investigating the scope of the outage and working towards a resolution.
- resolved Sep 22, 2023, 11:33 PM UTC
The infrastructure outage has been resolved. The outage lasted for approximately an hour, starting at 23:01 BST September 22nd, ending at 00:09 BST September 23rd. The Portals, APIs and Interactive Dashboard were not accessible throughout but testing was not affected during this incident.