Keysight Eggplant experienced a notice incident on November 30, 2023 affecting Testing, lasting 9h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Testing
Update timeline
- investigating Nov 30, 2023, 02:09 AM UTC
We are investigating an increase in test failures on Monitoring Insights.
- monitoring Nov 30, 2023, 03:37 AM UTC
Platform has returned to stability but further investigations are underway to understand the root cause.
- monitoring Nov 30, 2023, 10:52 AM UTC
We will be restaring test agents in a phased manner to address the cause of this issue. No interruption to service is expected.
- resolved Nov 30, 2023, 11:40 AM UTC
The root cause of this was tracked down to a memory management issue in test agents due few customer tests got overloaded. We have restarted the services to stabilise the platform. The team is working on a fix to improve and prevent this happening in future.