Keysight Eggplant incident

Monitoring Insights alert recovery issue

Minor Resolved View vendor source →

Keysight Eggplant experienced a minor incident on December 20, 2023 affecting SMS Alerting and Email Alerting and 1 more component, lasting 1h 21m. The incident has been resolved; the full update timeline is below.

Started
Dec 20, 2023, 12:17 PM UTC
Resolved
Dec 20, 2023, 01:38 PM UTC
Duration
1h 21m
Detected by Pingoru
Dec 20, 2023, 12:17 PM UTC

Affected components

SMS AlertingEmail AlertingPush NotificationsWebhooks

Update timeline

  1. investigating Dec 20, 2023, 12:17 PM UTC

    We are currently investigating an issue which may prevent alert recovery notifications from being sent to customers on Shard 1.

  2. resolved Dec 20, 2023, 01:38 PM UTC

    This incident has been resolved.