Keysight Eggplant incident

Monitoring Insights Inbound SMS disruption

Critical Resolved View vendor source →

Keysight Eggplant experienced a critical incident on April 2, 2024 affecting Inbound SMS, lasting 1h 10m. The incident has been resolved; the full update timeline is below.

Started
Apr 02, 2024, 10:51 AM UTC
Resolved
Apr 02, 2024, 12:01 PM UTC
Duration
1h 10m
Detected by Pingoru
Apr 02, 2024, 10:51 AM UTC

Affected components

Inbound SMS

Update timeline

  1. investigating Apr 02, 2024, 10:51 AM UTC

    Although our 3rd party provider confirmed all their services have been recovered, we are still seeing issues with the Inbound SMS service. We are in contact with the provider to get this fixed as soon as possible.

  2. monitoring Apr 02, 2024, 11:53 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 02, 2024, 12:01 PM UTC

    This incident has been resolved.