Incident Report – Key Release Issues
Affected: SmartBox
Timeline · 2 updates
- investigating Feb 13, 2026, 01:28 AM UTC
We are investigating an issue affecting key pickups and remote releases on MS1, MS2, and MS3 SmartBox devices. - The issue is related to a third-party service provider impacting release authorisations. - Offline mode continues to function normally. - Our team is working to restore service and will share updates as available.
- resolved Feb 13, 2026, 02:45 AM UTC
This incident has been resolved.