Keycafe incident

Degraded Database Performance

Minor Resolved View vendor source →

Keycafe experienced a minor incident on June 10, 2025 affecting API and Website and 1 more component, lasting 7h 18m. The incident has been resolved; the full update timeline is below.

Started
Jun 10, 2025, 07:23 PM UTC
Resolved
Jun 11, 2025, 02:41 AM UTC
Duration
7h 18m
Detected by Pingoru
Jun 10, 2025, 07:23 PM UTC

Affected components

APIWebsiteSmartBox

Update timeline

  1. identified Jun 10, 2025, 07:23 PM UTC

    We are experiencing degraded database performance as a service provider is experiencing a partial outage. We will continue to monitor and provide updates.

  2. monitoring Jun 10, 2025, 08:08 PM UTC

    We’ve implemented a workaround that is improving performance. While our provider continues to experience issues, we’ve partially mitigated the impact and are seeing more stable behaviour. We’re continuing to monitor and make adjustments as needed.

  3. monitoring Jun 10, 2025, 09:01 PM UTC

    Performance has improved, and error rates are down to around 10%. We’re continuing to monitor.

  4. resolved Jun 11, 2025, 02:41 AM UTC

    This incident has been resolved.