Keycafe experienced a minor incident on June 11, 2025 affecting SmartBox, lasting 4h 6m. The incident has been resolved; the full update timeline is below.
Affected components
SmartBox
Update timeline
- investigating Jun 11, 2025, 12:55 PM UTC
We’re currently experiencing a partial cellular service outage affecting some Smartboxes. As a result, some customers may experience connectivity issues with their Smartbox, including intermittent loss of connection or issues starting new data sessions. Our provider is actively investigating the issue with their upstream partners. We’ll continue to monitor and provide updates as more information becomes available. We apologize for the inconvenience and appreciate your patience.
- resolved Jun 11, 2025, 05:01 PM UTC
This incident has been resolved.