Keycafe incident

The server update - slow response

Notice Resolved View vendor source →

Keycafe experienced a notice incident on May 29, 2019 affecting Website, lasting 2h 22m. The incident has been resolved; the full update timeline is below.

Started
May 29, 2019, 02:23 PM UTC
Resolved
May 29, 2019, 04:46 PM UTC
Duration
2h 22m
Detected by Pingoru
May 29, 2019, 02:23 PM UTC

Affected components

Website

Update timeline

  1. identified May 29, 2019, 02:23 PM UTC

    The new archiving feature is causing slow responses and timeouts on the access list

  2. identified May 29, 2019, 02:29 PM UTC

    We are continuing to work on fixing this issue.

  3. identified May 29, 2019, 02:41 PM UTC

    We will revert to exclude the archiving feature within a few minutes.

  4. resolved May 29, 2019, 04:46 PM UTC

    The issue has been resolved and all functions have returned to normal.