Keycafe incident

Service provider outage

Minor Resolved View vendor source →

Keycafe experienced a minor incident on November 21, 2019 affecting SmartBox, lasting 9h 9m. The incident has been resolved; the full update timeline is below.

Started
Nov 21, 2019, 11:58 AM UTC
Resolved
Nov 21, 2019, 09:07 PM UTC
Duration
9h 9m
Detected by Pingoru
Nov 21, 2019, 11:58 AM UTC

Affected components

SmartBox

Update timeline

  1. investigating Nov 21, 2019, 11:58 AM UTC

    Some of SmartBoxes are currently being affected by a service provider outage incident. We are investigating.

  2. monitoring Nov 21, 2019, 12:43 PM UTC

    We are still experiencing a partial outage of our Smartbox network due to a major service provider incident. We will continue to monitor the situation and post updates accordingly.

  3. monitoring Nov 21, 2019, 06:31 PM UTC

    Majority of our Smartboxes have returned to an active status. The few that's left are expected to produce an updated online status.

  4. resolved Nov 21, 2019, 09:07 PM UTC

    This incident has been resolved.