Keycafe incident

Website and app down due to Heroku (provider) platform Issues

Minor Resolved View vendor source →

Keycafe experienced a minor incident on March 16, 2020 affecting Website, lasting 25m. The incident has been resolved; the full update timeline is below.

Started
Mar 16, 2020, 04:31 PM UTC
Resolved
Mar 16, 2020, 04:57 PM UTC
Duration
25m
Detected by Pingoru
Mar 16, 2020, 04:31 PM UTC

Affected components

Website

Update timeline

  1. investigating Mar 16, 2020, 04:31 PM UTC

    The Keycafe website and app is experiencing an outage due to a platform issue reported by or service providers Heroku. Heroku is currently investigating the matter.

  2. monitoring Mar 16, 2020, 04:42 PM UTC

    Heroku (provider) has identified the issue and their Engineering are working to resolve the issue as soon as possible. Keycafe Website and app is not partially operational.

  3. resolved Mar 16, 2020, 04:57 PM UTC

    This incident has been resolved.