Keycafe incident

Smartbox connectivity issues due to third party outage

Minor Resolved View vendor source →

Keycafe experienced a minor incident on September 9, 2020 affecting SmartBox, lasting 1h 6m. The incident has been resolved; the full update timeline is below.

Started
Sep 09, 2020, 12:53 AM UTC
Resolved
Sep 09, 2020, 02:00 AM UTC
Duration
1h 6m
Detected by Pingoru
Sep 09, 2020, 12:53 AM UTC

Affected components

SmartBox

Update timeline

  1. identified Sep 09, 2020, 12:53 AM UTC

    Some Smartboxes are experiencing connectivity issues due to a service provider having a partial outage. The issue has been identified and a fix is being implemented.

  2. monitoring Sep 09, 2020, 01:28 AM UTC

    Devices are actively recovering; Our service provider is monitoring the recovery process.

  3. resolved Sep 09, 2020, 02:00 AM UTC

    This incident has been resolved.