Keycafe incident

Third party provider connectivity issue affecting Programmable SMS

Minor Resolved View vendor source →

Keycafe experienced a minor incident on February 26, 2021 affecting API, lasting 3h 6m. The incident has been resolved; the full update timeline is below.

Started
Feb 26, 2021, 02:17 PM UTC
Resolved
Feb 26, 2021, 05:24 PM UTC
Duration
3h 6m
Detected by Pingoru
Feb 26, 2021, 02:17 PM UTC

Affected components

API

Update timeline

  1. monitoring Feb 26, 2021, 02:17 PM UTC

    A third party provider is experiencing connection issues affecting programmable SMS. 2factor authentication and pickup codes are being affected. The issue is being investigated.

  2. monitoring Feb 26, 2021, 04:38 PM UTC

    Identified - We are no longer experiencing connection issues, however, Messaging queues are still being processed. An update will follow once the issues have been fully resolved.

  3. resolved Feb 26, 2021, 05:24 PM UTC

    This incident has been resolved.