Keycafe incident

Third party outage causing connectivity issues

Minor Resolved View vendor source →

Keycafe experienced a minor incident on January 6, 2022 affecting API and SmartBox, lasting 1h 50m. The incident has been resolved; the full update timeline is below.

Started
Jan 06, 2022, 03:57 PM UTC
Resolved
Jan 06, 2022, 05:47 PM UTC
Duration
1h 50m
Detected by Pingoru
Jan 06, 2022, 03:57 PM UTC

Affected components

APISmartBox

Update timeline

  1. investigating Jan 06, 2022, 03:57 PM UTC

    Particle is reporting a partial outage. Communication between some devices and our server is being delayed.

  2. identified Jan 06, 2022, 04:18 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 06, 2022, 04:19 PM UTC

    Our third-party provider reported that they are continuing to see signs of recovery. Events latency is still relatively high (the delivery/appearance of Events may take longer than expected at this stage).

  4. monitoring Jan 06, 2022, 04:25 PM UTC

    We are continuing to monitor for any further issues.

  5. monitoring Jan 06, 2022, 04:26 PM UTC

    Performance improvement/recovery is continuing.

  6. resolved Jan 06, 2022, 05:47 PM UTC

    This incident has been resolved.