Keycafe incident

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Major Resolved View vendor source →

Keycafe experienced a major incident on February 24, 2022 affecting Website and SmartBox, lasting 34m. The incident has been resolved; the full update timeline is below.

Started
Feb 24, 2022, 04:54 PM UTC
Resolved
Feb 24, 2022, 05:29 PM UTC
Duration
34m
Detected by Pingoru
Feb 24, 2022, 04:54 PM UTC

Affected components

WebsiteSmartBox

Update timeline

  1. investigating Feb 24, 2022, 04:54 PM UTC

    Our website and smartboxes are presenting a connection problem. We are investigating the issue at this time.

  2. investigating Feb 24, 2022, 04:58 PM UTC

    A third-party provider has acknowledged the connectivity issue and is investigating.

  3. monitoring Feb 24, 2022, 05:16 PM UTC

    Our provider reported that their engineers are recovering affected routing components.

  4. resolved Feb 24, 2022, 05:29 PM UTC

    This incident has been resolved.