Keycafe incident

Third party outage causing connectivity issues

Minor Resolved View vendor source →

Keycafe experienced a minor incident on April 16, 2022 affecting API and SmartBox, lasting 1h 27m. The incident has been resolved; the full update timeline is below.

Started
Apr 16, 2022, 01:32 PM UTC
Resolved
Apr 16, 2022, 03:00 PM UTC
Duration
1h 27m
Detected by Pingoru
Apr 16, 2022, 01:32 PM UTC

Affected components

APISmartBox

Update timeline

  1. investigating Apr 16, 2022, 01:32 PM UTC

    A third-party service provider is experiencing a small drop in webhooks/integrations. They are currently assessing the scope of impact and identifying the cause.

  2. monitoring Apr 16, 2022, 01:58 PM UTC

    Our service provider reported that A fix has been implemented and they are seeing recovery. The results are being monitored.

  3. monitoring Apr 16, 2022, 01:58 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Apr 16, 2022, 03:00 PM UTC

    This incident has been resolved.