Keycafe experienced a major incident on July 17, 2022 affecting SmartBox, lasting 5h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Jul 17, 2022, 10:02 PM UTC
A third-party provider has reported a cellular outage affecting our Smartboxes on this network type in NA. We will continue to monitor.
- monitoring Jul 17, 2022, 10:40 PM UTC
Latest update from our provider: This issue is ongoing. We are in dialogue with the network provider in question; our provider is leveraging engineering resources toward identifying root cause.
- monitoring Jul 17, 2022, 11:20 PM UTC
The latest update for our provider: This issue is ongoing. We are continuing to engage our partner with the highest priority to secure an ETA for resumption of service.
- monitoring Jul 18, 2022, 02:43 AM UTC
Latest update from our providers: Particle has identified a return in device traffic, which will likely increase over the next hour. We will monitor the stability of this resolution for the next several hours.
- resolved Jul 18, 2022, 03:14 AM UTC
Update from our provider: Traffic has resumed to normal levels. We will continue to monitor resolution closely overnight before marking this incident resolved.