Keycafe incident

Third-party provider - Cellular Connectivity Incident

Minor Resolved View vendor source →

Keycafe experienced a minor incident on July 20, 2022 affecting SmartBox, lasting 20m. The incident has been resolved; the full update timeline is below.

Started
Jul 20, 2022, 12:39 AM UTC
Resolved
Jul 20, 2022, 12:59 AM UTC
Duration
20m
Detected by Pingoru
Jul 20, 2022, 12:39 AM UTC

Affected components

SmartBox

Update timeline

  1. investigating Jul 20, 2022, 12:39 AM UTC

    Our provider has reported a connectivity issue affecting some areas. Report: We are investigating a cellular outage involving Electrons and E310s. No regional patterns have presented themselves as of yet.

  2. identified Jul 20, 2022, 12:48 AM UTC

    Latest report Traffic is beginning to resume. Only areas on 2G/3G are affected. EtherSIM devices are not affected.

  3. resolved Jul 20, 2022, 12:59 AM UTC

    Network traffic has resumed and our providers are monitoring recovery.