Keycafe incident

Partial Smartbox Outage

Major Resolved View vendor source →

Keycafe experienced a major incident on October 25, 2022 affecting SmartBox, lasting 25m. The incident has been resolved; the full update timeline is below.

Started
Oct 25, 2022, 06:12 PM UTC
Resolved
Oct 25, 2022, 06:38 PM UTC
Duration
25m
Detected by Pingoru
Oct 25, 2022, 06:12 PM UTC

Affected components

SmartBox

Update timeline

  1. identified Oct 25, 2022, 06:12 PM UTC

    An incident is affecting our Smartboxes. Our service provider has identified the problem and is working on a fix. This occurred at 10:55 PDT. We will keep you informed.

  2. monitoring Oct 25, 2022, 06:13 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 25, 2022, 06:38 PM UTC

    This incident has been resolved.