Keycafe incident

Connectivity issue affecting some 3 G devices (mostly outside USA)

Minor Resolved View vendor source →

Keycafe experienced a minor incident on November 23, 2022 affecting SmartBox, lasting 15h 14m. The incident has been resolved; the full update timeline is below.

Started
Nov 23, 2022, 11:45 AM UTC
Resolved
Nov 24, 2022, 03:00 AM UTC
Duration
15h 14m
Detected by Pingoru
Nov 23, 2022, 11:45 AM UTC

Affected components

SmartBox

Update timeline

  1. monitoring Nov 23, 2022, 11:45 AM UTC

    Our third-party provider has identified it as a network issue, the connectivity provider is working to solve its issue. Most of the devices affected are outside of the USA.

  2. monitoring Nov 23, 2022, 06:50 PM UTC

    Our provider is still engaged in troubleshooting with all relevant technical teams. No ETA is currently available, but the issue is being given the highest priority.

  3. resolved Nov 24, 2022, 03:00 AM UTC

    We are seeing the impact of a fix now, which has resulted in significant recovery.